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Frequently Asked Questions (FAQs)

Commonly asked Questions About Need of The Day
 

  • Returns
    • Q: Do you accept returns/exchanges over and above what customers are entitled to by law (i.e. a replacement/repair for a minor fault or refund for a major fault)?
      A: Yes our refund policy states "If you are not satisfied with your purchase for any reason at all, please contact us here.
      You may request a refund or exchange within 30 days of the receipt of the product prior to it being worn or used. All freight costs will be borne by NeedOfTheDay.com.au
       
    • Q: Do you allow for refunds for a change of mind? If so, how long do customers have to contact you?
      A: Yes we do - as per our refund policy above
  • Shipping
    • Q: Where do you post to?
      A: Anywhere in the world
    • Q: How long does it take you to process an order before it is dispatched?
      A: As per our delivery page "We will endeavour to process your order on the same day and do everything humanly possible to ensure you receive   your purchased item within days."
    • Q: How do you price your postage?
      A: Free delivery anywhere in Australia
    • Q: Is there a minimum purchase requirement for free shipping?
      A: No minimum purchase is required.
  • Payment methods
    • Q: What payment methods do you accept?
      A:  Our payment system accepts, Paypal, MasterCard, Visacard and American Express.
    •  Q: Can I place an item on hold or lay-by to purchase later?
       A: No, we do not have lay-by facilities.  Goods must be purchased immediately.
       
  • General
    • Q: What are cookies?  Do I need to enable cookies on my site?
      A:
      Cookies are small amounts of data sent from a website to your browser and are stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled'. This means each website can send its own cookie to your browser. Cookies cannot access your personal information but use anonymous unique identifiers.
      Cookies need to be enabled on your browser for you to add products to your cart and access your account information. If you are using a public computer or share your computer with others, please log out before leaving your computer unattended to protect your information.
    • Q: When can I expect new products to be listed on your website?
      A:
      We are constantly updating our product range as new  lines are released and as we stock new brands.  Please check our website regularly or subscribe to our newsletter for regular updates.
    •  Q: The item I want is out of stock.  What can I do now?
       A: We try to maintain stock levels that will keep up with demand but occasionally, some popular items may sell out quickly.  If something you like is out of stock, please contact us as would love to help you find alternative options.